Upcoming workshops

NSW Ombudsman provides workshops on dealing with complaints, rights of consumers of community services, child protection policy development for agencies, as well as information sessions about various aspects of the work of the Ombudsman.

To download the most current training calendar for the community services sector, click here.

Below is a list of upcoming t raining workshops for public sector staff & others:

Dealing with Unreasonable Complainant Conduct

23 October 2008 - Sydney
25 November 2008 - Sydney
16 December 2008 - Sydney
12 February 2009 - Sydney
19 March 2009 - Sydney
23 April 2009 - Sydney
28 May 2009 - Sydney
9 July 2009 - Sydney
13 August 2009 - Sydney
24 September 2009 - Sydney
29 October 2009 - Sydney
26 November 2009 - Sydney
15 December 2009 - Sydney

The Art of Negotiation

20 November 2008 - Sydney
30 April 2009 - Sydney
20 October 2009 - Sydney

Complaint Handling for Frontline Staff

26 February 2009 - Sydney
18 June 2009 - Sydney
29 September 2009 - Sydney

Below is a list of upcoming training workshops for the community services sector:

The Rights Stuff: Tips for solving problems & making complaints (for consumers of disability services)

To be advised

Introduction to the Ombudsman: Frontline Skills for Complaint Handling and Resolution Options

 

 

For further information about the workshops or to book a place, please contact our Training Officer on 02 9286 1000.