Fact sheets

1/08/2004 -- Child protection fact sheet No 01: Keeping records (hard copies not available)

1/08/2004 -- Child protection fact sheet No 02: How we assess an investigation

1/08/2004 -- Child protection fact sheet No 04: Planning and conducting an investigation

1/08/2004 -- Child protection fact sheet No 05: Child protection: Responsibilities of heads of agencies

1/08/2004 -- Child protection fact sheet No 06: Addressing child protection issues in codes of conduct

1/08/2004 -- Child protection fact sheet No 07: Recognising and managing conflict of interests

1/08/2004 -- Child protection fact sheet No 08: Reviewing child protection policies: an agency self-assessment checklist

1/08/2004 -- Child protection fact sheet No 09: Risk management following an allegation against an employee

1/08/2004 -- Child protection fact sheet No 10: How the Ombudsman audits agencies that provide services to children

9/02/2007 -- Child protection fact sheet No 11: Apologies and Child Protection

30/10/2008 -- Community Services Division fact sheet No 1: The Ombudsman's role in community services

13/10/2008 -- Community Services Division fact sheet No 2: Handling complaints

3/01/2004 -- Community Services Division fact sheet No 3: Reviewable deaths - children and young people, and people with disability

1/03/2004 -- Community Services Division fact sheet No 4: Licensed boarding houses

10/08/2008 -- Community Services Division fact sheet No 5: Apologies by community service providers

1/06/2002 -- Council fact sheet No 1: Having trouble with unlawful development activity?

6/01/2002 -- Council fact sheet No 2: Unhappy about a proposed development?

1/06/2002 -- Council fact sheet No 3: Having trouble with a development application?

1/06/2002 -- Council fact sheet No 4: Having trouble with your rates and charges?

9/02/2007 -- Council fact sheet No 5: Apologies by Council

30/10/2008 -- Fact sheet for agencies: Ombudsman inquiries

15/05/2006 -- Guarantee of service

15/03/2006 -- Information sheet: Apologies (hard copies not available)

4/02/2008 -- Information sheet: Are you an international student who has been excluded from your university or TAFE course?

15/11/2005 -- Information sheet: Child protection policy framework for children's services

17/06/2008 -- Information sheet: NSW Ombudsman's work with Juvenile Justice

13/10/2008 -- Information sheet: Our work with Aboriginal communities

5/08/2008 -- Information sheet: Protection of whistleblowers Practical alternatives to confidentiality

17/06/2008 -- Information sheet: The Ombudsman and you

15/01/2006 -- Official Community Visitors Fact Sheet No 1: Official Community Visitors

1/04/2003 -- Official Community Visitors Fact Sheet No 1: Official Community Visitors

25/05/2005 -- Police fact sheet: Advice for people working with youth: Young people with complaints about police

1/01/2004 -- Pre-requisites to avoid or manage conflict of Interests

17/10/2005 -- Protected disclosures fact sheet: Am I dealing with a protected disclosure?

10/12/2006 -- Public sector agencies fact sheet No 01: Apologies by Public Officials and Agencies

1/07/2003 -- Public sector agencies fact sheet No 02: Bad Faith, Bias and Breach of Duty

1/07/2003 -- Public sector agencies fact sheet No 03: Conflict of Interests

1/03/2004 -- Public sector agencies fact sheet No 04: Discretionary Powers

1/03/2004 -- Public sector agencies fact sheet No 05: Enforcement

1/03/2004 -- Public sector agencies fact sheet No 06: Frankness and Candour

1/03/2004 -- Public sector agencies fact sheet No 07: Gifts

1/03/2004 -- Public sector agencies fact sheet No 08: Handling complaints

1/08/2004 -- Public sector agencies fact sheet No 09: Investigation of Complaints

20/06/2005 -- Public sector agencies fact sheet No 10: Jurisdiction and Functions of the Ombudsman

25/06/2005 -- Public sector agencies fact sheet No 11: Knowledge of wrong conduct

25/06/2005 -- Public sector agencies fact sheet No 12: Legal advice

25/06/2005 -- Public sector agencies fact sheet No 13: Maladministration

25/06/2005 -- Public sector agencies fact sheet No 14: Natural Justice/procedural fairness

2/01/2006 -- Public sector agencies fact sheet No 15: Oversight of public administration

25/06/2005 -- Public sector agencies fact sheet No 16: Public interest

25/06/2005 -- Public sector agencies fact sheet No 17: Quality customer service

25/06/2005 -- Public sector agencies fact sheet No 18: Reasons for decision

2/02/2006 -- Public sector agencies fact sheet No 19: Security of information

2/02/2006 -- Public sector agencies fact sheet No 20: Transparency and accountability

2/02/2006 -- Public sector agencies fact sheet No 21: Useful tips

2/02/2006 -- Public sector agencies fact sheet No 22: Very difficult complainants

2/02/2006 -- Public sector agencies fact sheet No 23: Whistleblowing

2/02/2006 -- Public sector agencies fact sheet No 24: Expectations in service provision

2/02/2006 -- Public sector agencies fact sheet No 25: Youth participation

2/02/2006 -- Public sector agencies fact sheet No 26: Z: A-Z of public administration

4/02/2008 -- Reviewable Disability Deaths: Frequently Asked Questions